One of the keys to outstanding customer service is a fully functional, easy-to-use return merchandise program. MBX has the mechanisms in place to help you look world class in the eyes of your customers.
MBX keeps an inventory of all parts on-hand, allowing us to cross-ship them to the customer’s site when a return merchandise authorization (RMA) is received. If you prefer, we can also keep an inventory of finished units in-stock, allowing us to ship a full replacement at the same time the customer is returning the current unit. Replacement units ordered by 2:00 PM CST will be shipped the same day.
MBX will track all repair orders throughout the entire company. Sales and technical support work as a team to resolve problems efficiently, and keep end users up-to-date with information.
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