Problems with finished units are rare. But when they occur you need to get answers quickly. MBX provides both direct support for your customers and consultation with your technicians to resolve all types of problems efficiently, and to the customer’s satisfaction.
One of the advantages of the appliance model to customers is one number to call for hardware or software problems. On your end, though, the question of which it is still remains. If you are providing all level one support, MBX can provide a knowledge base of troubleshooting questions to help your support team determine if the problem is software or hardware related.
Although end user warranties expire after three years, MBX will continue to support the hardware for as long as the customer is using the product.
Should a problem arise with appliance installation in a Linux environment, MBX has the expertise to help the customer resolve any concerns or conflicts.
Design
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